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Email Delivery Troubleshooting

Note – this is a Premium / Association / Pro feature

Due to the complex nature of email delivery, there are scenarios where some people on your mailing lists may not receive the content (drill or practice plan) you sent to them.  Delivery can be affected by user-created filters, spam filtering, corporate firewalls, security policies, etc. 

If your emails aren’t being delivered, we offer an alternate mail server to attempt to deliver the message.  When sending your drill or practice plan, just check the box next to the “Use Alternate Mail Server” option.  See screenshot below.

Using Alternate Mail Server Option

A couple other things to check / keep in mind:

  1. Double-check the message isn’t ending up in your Spam / Junk Mail folder
  2. If you are having trouble with the “CC” option, check your Sent folder

When contacting HockeyShare Support regarding email delivery issues, please note we can only verify if a message has been received successfully by the recipient’s mail server – we cannot verify if it made it to their individual account / inbox

Updated on June 11, 2022

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