{"id":145,"date":"2022-06-11T19:18:48","date_gmt":"2022-06-11T19:18:48","guid":{"rendered":"https:\/\/support.hockeyshare.com\/?post_type=ht_kb&#038;p=145"},"modified":"2022-06-11T19:18:49","modified_gmt":"2022-06-11T19:18:49","slug":"email-delivery-troubleshooting","status":"publish","type":"ht_kb","link":"https:\/\/support.hockeyshare.com\/knowledge-base\/email-delivery-troubleshooting\/","title":{"rendered":"Email Delivery Troubleshooting"},"content":{"rendered":"\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Note &#8211; this is a Premium \/ Association \/ Pro feature<\/p>\n\n\n\n<p>Due to the complex nature of email delivery, there are scenarios where some people on your mailing lists may not receive the content (drill or practice plan) you sent to them.&nbsp; Delivery can be affected by user-created filters, spam filtering, corporate firewalls, security policies, etc.&nbsp;<\/p>\n\n\n\n<p>If your emails aren&#8217;t being delivered, we offer an alternate mail server to attempt to deliver the message.\u00a0 When sending your drill or practice plan, just check the box next to the &#8220;Use Alternate Mail Server&#8221; option.\u00a0 See screenshot below.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"546\" height=\"384\" src=\"https:\/\/support.hockeyshare.com\/wp-content\/uploads\/2022\/06\/alernate-mail-server.png\" alt=\"\" class=\"wp-image-146\" srcset=\"https:\/\/support.hockeyshare.com\/wp-content\/uploads\/2022\/06\/alernate-mail-server.png 546w, https:\/\/support.hockeyshare.com\/wp-content\/uploads\/2022\/06\/alernate-mail-server-300x211.png 300w, https:\/\/support.hockeyshare.com\/wp-content\/uploads\/2022\/06\/alernate-mail-server-50x35.png 50w, https:\/\/support.hockeyshare.com\/wp-content\/uploads\/2022\/06\/alernate-mail-server-60x42.png 60w, https:\/\/support.hockeyshare.com\/wp-content\/uploads\/2022\/06\/alernate-mail-server-100x70.png 100w\" sizes=\"(max-width: 546px) 100vw, 546px\" \/><figcaption>Using Alternate Mail Server Option<\/figcaption><\/figure><\/div>\n\n\n<p>A couple other things to check \/ keep in mind:<\/p>\n\n\n\n<ol><li>Double-check the message isn&#8217;t ending up in your Spam \/ Junk Mail folder<\/li><li>If you are having trouble with the &#8220;CC&#8221; option, check your Sent folder<\/li><\/ol>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">When contacting HockeyShare Support regarding email delivery issues, please note we can only verify if a message has been received successfully by the recipient&#8217;s mail server &#8211; we cannot verify if it made it to their individual account \/ inbox<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are having email delivery issues, this article outlines things to check and offers some alternatives.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[5,21],"ht-kb-tag":[49,43],"_links":{"self":[{"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/ht-kb\/145"}],"collection":[{"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/comments?post=145"}],"version-history":[{"count":2,"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/ht-kb\/145\/revisions"}],"predecessor-version":[{"id":148,"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/ht-kb\/145\/revisions\/148"}],"wp:attachment":[{"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/media?parent=145"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/ht-kb-category?post=145"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.hockeyshare.com\/wp-json\/wp\/v2\/ht-kb-tag?post=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}